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From 5 October
Bamboo · the first month

How your bonus works

1

Reply steadily,
every hour

13 an hour and up
2

Solve it with
the first reply

60% of tickets and up
3

Keep quality
high

4.5 or more
The whole thing

Add two, if quality passes

Replies an hourYour level$50, $75 or $125
+
Solved first timeYour tier$25, $50 or $75
×
Quality4.5 or moreBelow it, the month pays $0
1 · Replies an hour

Reach a level

Level 113an hour$7591 replies a shift: 7 hours, lunch not counted
Level 216an hour$125112 replies a shift: 7 hours, lunch not counted
Level 320an hour$175140 replies a shift: 7 hours, lunch not counted
a

Every reply

One answer to a waiting member

b

Every call

4 minutes on the phone count as 1 reply

c

Every hour

All your scheduled hours count

d

The month

Your average sets the level

2 · Solved first time

Solve it in one reply

Tier 155%+$25of the tickets you answer first
Tier 265%+$50of the tickets you answer first
Tier 375%+$75of the tickets you answer first

One reply, and the member is sorted

Checked two days later

A thank-you still counts as solved

3 · Quality

Every ticket, checked each night

1 point

Tone: warm, human

2 points

Accuracy: right facts and brand

1 point

Resolution: nothing left to ask

1 point

No promises we can't keep

04.55

Your average for the month is what counts

Bamboo shows it all month, with tips

Wrong brand or template is a zero

The full quality rulebookEvery rule, the automatic zeros, and the facts to get right
Two months, worked out

What they would pay

Good to know

The first month

Counting starts Monday 5 October

Levels and tiers may change after October

Bamboo updates every 10 minutes