Replies an hour counts every hour on your schedule, so a steady
shift is how you get to a level. Solved first time counts a reply once it is two days old. Quality is checked
a few hours after you reply; the month's average has to be 4.5 or more for any bonus.
Today
0replies so far
This weekreplies an hour, each shift
Where the team is
0replies an hour, together
-team pace
0Replies this monthall six of you
0Solved first time
0Still waiting on usright now, all three brands
0At level 1 or aboveout of six
The board
Honours this month's records, and who holds them
Shift by shift everyone's replies an hour, against the team average
Is it working? replies an hour, every day for 30 days
Outstanding queue tickets waiting on us right now, by how long since they last moved
The week, shift by shift planned, from the schedule
Your month
Work outside the schedule approve it to count
Only scheduled hours count. Replies before or after a shift, or on a day
off, count once you approve them, together with the hours they took. Declined or waiting, they stay out.
Attendance last 14 days, flags to follow up
A flag is a question to ask, not a finding: a long case, a phone call
or a handover look the same as a break. None of it changes anyone's pay.
The team
Who
Replies an hour
Level
To next level
Solved first time
Quality
0Replies an hour
0Solved first time
0Quality
0To pay this month
The team, month to date
Who
Replies an hour
Level
Solved first time
Tier
Quality
Flags
Hours
Earned
Month by month the whole team, replies an hour
Still reading the older months from Chatbase. They fill in over the next few hours.
before Bamboowith Bamboothis month, so far
Chatbase, all three brands, through the Bamboo Sheet. Tickets by the month they were opened.
The AI agent emails it resolved without a ticket
Chatbase conversations, all three brands. Resolved means the AI agent answered and never called create_ticket. Each day is counted two days later, so late hand-overs are in.
Phone calls missed calls nobody called back
Aircall, every line. A missed call is an inbound call nobody answered; a callback is a call from us to the same number within 24 hours. A missed call under a day old is not judged yet. No phone numbers are kept, only a scrambled key to match a callback to its call.
Is it working? replies an hour, every day for 30 days
Work outside the schedule what John Cedrick decided
Hour by hour pick a person to see their hours
Hour by hour
Hours replying, against the hours that count a day
Hours with a reply sent, against the shift less agreed other work. Silence is not idleness:
calls, long cases and handovers look the same. A reason to ask, never a verdict.
Tickets waiting on us right now, by how long since it last moved
Chatbase, all three brands, status new, on you or on hold
Power hours Off
Turn it on when the queue needs clearing
Not live yet: switching this on does not change anyone's points.
Everything answered while it is on counts double. Use it before dinners,
or on a morning with a backlog. Nobody can turn it on but you.
Who has been on for the power hours
Shift schedule
Standard schedule
Written in Manila time, as in the SheetShown also in Slovenia time
BambooSupport